Screen printing is a hand done process and misprints will always happen. We can't avoid that, but we can avoid them getting into your box for pickup! Any misprints under 5% of the total order will be credited off your invoice. If misprints exceed 5% of your total order you may also have the option of having those items reprinted.
All of the garments in our orders are counted and checked when they arrive, on press, and during boxing so you can feel confident you are receiving the correct amount of the right garments.
You will approve a mock-up for every design showing the location, size and color of the decoration. This mock-up is digitally provided to the printers when they set up each job. Every job is ordered with a test garment so we can print an actual sample of your design on your actual garment for approval. Once the actual print is approved by our production manager the garment is then hung at the end of the dryer so everyone on the production floor has a clear example of how each and every shirt should look.
Implementing these processes has drastically cut down our error margin. Occasionally however things do still happen. So if you receive anything contradictory to your approved mock-up (please review your mock ups before approving) we will refund or replace no questions asked. Please refer to our policies at the bottom of each invoice for any further questions.
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